HEART
HR, ERP, analytics, CRM, and learning — on one administrative spine.
HEART is the indigenous enterprise administration platform for Indian Defence Forces, the Ministry of Defence, and Government of India organisations. Five integrated suites — HRMS, ERP, analytics, customer and helpdesk, training and learning — engineered for on-prem deployment under your control.
Deployment
On-Prem · Customer-Controlled
Coverage
HR · ERP · Analytics · CRM · LMS
Operators
All Ranks · All Branches
Posture
Workflow + Audit
HR, ERP, analytics, CRM, and learning.
HEART is five integrated back-office suites on one administrative spine. Each suite is deployable on its own; together they replace the disconnected tools most administrative functions rely on today.
HRMS
Full employee lifecycle, from recruitment to exit.
Recruitment, onboarding, attendance, leave, payroll, performance, and separation — covered as one continuous record per employee. The workflows that consume the most administrative time are handled in one place, with consistent audit.
Branch-specific rank structures, allowances, and conventions are respected — not forced into a generic mould.
- 01Recruitment and onboarding workflows
- 02Attendance, leave, and payroll
- 03Performance reviews and progression
- 04Separation and exit processing
ERP
Finance, procurement, and inventory — on one ledger.
Finance, procurement, asset, and inventory management on a single ledger. Built for the audit conventions Indian Defence and Government organisations actually use, with approval chains that map to the chain of command.
Budgets, expenses, and assets are reconciled inside the platform — not across disconnected spreadsheets.
- 01Finance and ledger management
- 02Procurement and vendor workflows
- 03Asset and inventory tracking
- 04Budget, expense, and reconciliation reporting
Analytics & Dashboards
Operational insight — without exporting to a third tool.
Dashboards across HR, finance, operations, customer, and training surfaces, with drill-down to the underlying record. Each view is role-aware so the picture an operator sees matches their authority.
Reports and insights stay inside the customer perimeter. No external BI dependency, no data leaving the deployment.
- 01Role-aware dashboards across all suites
- 02Drill-down from chart to source record
- 03Scheduled reports and signed exports
- 04In-platform — no third-party BI dependency
CRM & Helpdesk
Customer relationships and internal helpdesk on one platform.
A CRM for external relationships — vendors, partners, ecosystem contacts — and a helpdesk for internal service and IT requests. Both share the same identity, role, and audit model as the rest of HEART.
Conversations, tickets, and SLAs are tracked against the same authoritative records used elsewhere in the platform.
- 01Contact, account, and lead management
- 02Ticketing with SLA tracking
- 03Internal helpdesk and IT service requests
- 04Unified audit across external and internal interactions
Training & Learning
Curricula, assessments, and records of training completed.
Authoring, delivery, assessment, and certification of training across the workforce. Skills, courses, and qualifications flow back into the HR record automatically — so HQ sees current capability, not last year's snapshot.
Compliance training and currency requirements are tracked against the same personnel records used for postings and progression.
- 01Curriculum authoring and delivery
- 02Assessments and certification
- 03Skills and qualifications written back to HR
- 04Compliance and currency tracking
Customer-controlled, chain-of-command aware.
Administrative data is sensitive. HEART's deployment posture is engineered so the chain of custody for personnel records matches the chain of command, with no third-party processors in the middle.
On-Prem
Customer infrastructure. No cloud dependency.
Deploys on Service HQ, MoD, or department-controlled infrastructure. Personnel, finance, and customer data never leave customer hardware.
Role-Aware
Access follows the chain of command.
Visibility, edit rights, and approval authority are bound to rank, branch, and posting. The model matches how administrative authority actually flows.
Branch-Aware
Service-branch conventions respected at every step.
Form formats, rank structures, allowance rules, and approval conventions differ across services and branches. HEART respects those differences instead of forcing a generic mould.
Append-Only
History is tamper-evident.
Records cannot be silently rewritten. Every change is captured with provenance; auditors reconstruct past state from the log, not a snapshot.
How HQs are using HEART.
Anonymised examples drawn from active engagements. Formation and unit identifiers are illustrative.
01
Service HQ
Full lifecycle management for the personnel function.
From recruitment and onboarding through performance and separation — a single authoritative record per service member, with consistent audit at every step.
02
Joint Procurement Office
Procurement, finance, and inventory on one ledger.
Procurement workflows, vendor onboarding, asset records, and budget reporting consolidated in one system — replacing parallel spreadsheets and disconnected tools.
03
Training Establishment
Curriculum delivery with skills flowing back into HR.
Course authoring, assessment, and certification, with completed qualifications written back into the trainee's HR record — so HQ sees current skills, not last year's snapshot.
Other platforms in the operational spine.
OneCommand
(MapPlan)
Terrain, signals, logistics, and operations on one geospatial surface — GIS, HF/VHF/UHF propagation, fleet tracking, war planning, and surveillance.
Learn MoreINDEA
Indigenous AI platform for on-prem inference, retrieval, and mission-tuned reasoning across classified data.
Learn MoreATMA
End-to-end training lifecycle management — curricula, assessments, readiness, and skills analytics.
Learn MoreEngagements typically begin with one suite, one branch.
We scope HEART pilots around a single high-value suite — HR, procurement, training — within a single branch. Operational confidence first, then breadth.